The D Word - 12 Steps to Diversity Recovery by Susan McCuistion


Talented Author and Passionate Leader, Susan McCuistion says that our approach to Diversity and Inclusion (D&I) is broken.

We have done the same thing over and over for years, expecting better representation and more equitable treatment, all to no avail. In fact, many people still don't know exactly what D&I is.

We can’t fix the mess we’re in with a 2-hour training session. Creating a world that is truly more equitable for everyone is a process. It takes time and practice.

“The D Word: 12 Steps to Diversity Recovery” is for people who want to bring a more humanitarian and compassionate approach to diversity & inclusion. In this book, you’ll discover:

  • Real talk about some of the tough topics in diversity & inclusion.
  • Diversity Tough Love™ that sheds light on long-lived myths around D&I work.
  • Practical activities to help you implement each step

By the end of “The D Word: 12 Steps to Diversity Recovery,” you’ll discover your own diversity, learn how to have conversations that lead to understanding and connect with people on a more human level, and build the skills you need to lead more inclusive teams at work and in your communities.


 The urgency for deeply comprehending and putting into practical use the tenets of diversity, equity, and inclusion is upon us. The D Word: 12 Steps to Diversity Recovery maps out essential DEI principles in clear, easy-to-understand language.

Author Susan McCuistion brings the reader into a new and clearer zone of understanding and application. She helps the reader get past all the clutter, myths, and misconceptions surrounding diversity, equity, and inclusion. I found the book to be an enjoyable and enlightening read.  

Michael D. Carter, MBA, Founder, and CEO 

Intercultural Competence Edge, Inc. award-winning diversity, equity, and inclusion firm

The D Word – 12 Steps to Diversity Recovery is a grand slam! After decades in the industry, Susan McCuistion illuminates the pitfalls of traditional D&I and introduces a practical, compassionate, and resilient approach for all humans – one of true equity. This is research-based straight talk, fresh perspectives, and tough love all rolled into one. Susan holds the torch high for us to examine our values and behaviors and provides practical guidance on how to change our behavior for more win/win outcomes, better listening, and greater understanding while pardoning one another as we experiment with a new way to effectively connect. Perhaps most importantly, we are invited to shift our focus from “anti” to “stand for” to achieve the ultimate unity we seek.

Rev. Maggie Mongan, CEO, Brilliant Breakthroughs, Inc.

Susan's new book is launching on June 16th.  It is thought-provoking and eye-opening,  yet filled with wisdom and solutions. 


Belonging to a very diverse "melting pot" family, I deeply appreciate the approach and thought patterns that Susan conveys. I see so many sides to the story coming from my very diverse, incredible, and amazing family. Yet I see the issues involved in such diversity and have myself been confronted with those issues. 

You will want to connect on Spotlight Publishing's interview of Susan McCuistion on e360TV - fresh takes channel, and showing on Spotlight Publishing's Facebook Page and YouTube Channel

Be sure to pick up a copy of Susan's book:


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